Hello! How can we assist you today?

How do I cancel my subscription?

How can I change the plan for my subscription?

If I change devices during my subscription, will my subscription still work?

Confirming my account backup status

Checking & copying my SPARKFUL ID

Changing my account name & avatar

Why didn't I receive the items I purchased?

I accidentally purchased items. How do I get a refund?

How can I avoid accidental purchases in the future?

How can I discover new blocks?

How can I discover new landmarks?

How can I view all the blocks and landmarks I've collected?

How can I add new tasks? : Entering new tasks

How can I add new tasks? : Date settings

How can I add new tasks? : Reminder settings

What are GoCoins?

How can I get the GoCoins I see hovering above blocks?

How can I get GoCoins in treasure chests?

Why aren't there any ads available to watch?

I'm getting a "incorrect date & time" error notification. What should I do?

My app on iPhone with iOS 18, iOS 26 or later is missing Chinese characters.