Hi Captain, how can we help you?

Prologue: Becoming a Captain (1-10 Planets)

How do I explore the planets?

How do I upgrade my planets?

Safety and Game Fairness: Reporting Issues and Discplinary Measures

How to Report a User

I fed my planets, but the next time I opened Walkr they were already starving before I harvested them. What happened to them?

I accidentally changed my system's time settings. My planets aren't producing coins but they're hungry! What can I do?

Walkr keeps crashing. What can I do?

What is FDID? How can I find out my FDID?

How can I claim the reward?

I've forgotten my account information for the social media account I linked with Walkr. Can you help me recover it?

(iOS) I accidentally purchased something. How can I get a refund?

(Android) I accidentally purchased something. How can I get a refund?

(iOS) I purchased energy cubes but have not received them

Why do I keep seeing a message telling me there are no ads?

Why am I seeing ads after purchasing the ads remover?

What's the Enhanced Crop-bot?

How can I upgrade my Crop Bot to the Enhanced Crop-bot?

Can I use the Enhanced Crop-bot to store extra resources when my food storage is already at full capacity? Is it possible to overfill?

[Notifications] I'm not getting any notifications from my epic.

Why has the requirement for an epic changed?

[Join a fleet] I don't have any friends who play Walkr. Can I still join an epic?

What is a Lab? / It's getting more difficult to upgrade planets when I have many of them.

Can labs be dissolved?

If I leave a lab, will I be able to return to it later?

How does Walkr calculate the Ranking order?

I upgraded a planet, but my galaxy population didn't increase. (Green Garden)

How can I delete a friend in Walkr?

How can I get Aliens? What are they for?

How can I use aliens in the app?

What's the Walkr Teleporter?

I've walked 20,000 steps. Why can't I unlock SS Doggii?

How can I see all the abilities of the different spaceships?

What are all the slots under the spaceships? (Energy, Event, Food, Explore)

Where can I find satellites, and how can I use them?

What makes an ideal match between planets and satellites?

I've rated Walkr, but I still haven't gotten a satellite!

My pedometer isn't working properly. (iOS only)

My pedometer isn't working properly (Android only)

I'm wearing my Apple Watch when I run, so why don't my steps show in Walkr?

How much energy can I get with the copilot? (How is it calculated?) / Will the extra energy generated with the booster be transferred to the copilot?

What's the Call function for?

My copilot is online but isn't transferring any energy (or it's a very small amount) but they're donating energy to others in the lab

How do I start a mission? (menu page, upper left)

My mission is currently in progress, but the system keeps converting the resource I need to gold coins. What's going on?

What are the achievements that require reaching XX consecutive days' targets (Monthly Champion / Seasonal Champion / Yearly Defender)?

How can I delete old messages?

Can I turn off the number notifications from the messages?