What is FDID? How can I find out my FDID?

Fourdesire ID (FDID) is your unique user ID that allows you to log in all Fourdesire products. With this ID, we are able to monitor and trac...

How can I claim the reward?

Hello Captain,Hooray, you've got the gift from Walkr. Please follow the instructions below to claim your reward:1. Please go to Settings pag...

I've forgotten my account information for the social media account I linked with Walkr. Can you help me recover it?

Hi, Captain. We know that accidentally losing account information is just as awful as losing something valuable or important in real life! P...

How can I change my display name / picture?

Your Walkr profile data comes from the social media account you've linked to the app. If you would like to change your Walkr display name or...

I'm missing game data. What should I do?

Hi Captain, Don’t worry! Let’s figure out a way to get your data back. Please consider which of the following scenarios best describes your ...

I've already changed my name or picture on social media (e.g., Facebook). Why hasn't Walkr updated?

If you've changed your social media acount info and don't see it updating in Walkr, please complete the following steps:1. Return to Walkr a...

I'm unable to log in using Facebook.

Please confirm that the Facebook account you are logged into on your browser app is the same as the one you wish to link with Walkr.For exam...

I'm unable to log in using Twitter.

Please confirm that the Twitter account you are logged into on your browser app is the same as the one you wish to link with Walkr.For examp...

I'm unable to log in using Weibo.

Please confirm that the Weibo account you are logged into on your browser app is the same as the one you wish to link with Walkr.For example...

How can I change the social media account I link to Walkr?

Please determine which of the following two scenarios describes your situation:Scenario 1:If your Walkr account is already linked to a socia...

I'd like to unlink a social media account.

If you've only connected Walkr to one social media account, you will not be able to disconnect. This is to prevent your Walkr game data from...

I want to delete my account.

Hi there! It's not possible to delete your account on your own. If you are certain you wish to delete your account, please be aware that aft...

I accidentally deleted Walkr / changed to a new phone. How can I recover my old account?

Don't worry! So long as you'd logged into a social media account (Facebook / Twitter / Weibo / Google / Email), the system will save all you...

I didn't link to any social media accounts or emails before I deleted and re-installed Walkr. How can I recover my account data?

Hi there. If you didn't link to any social media accounts before deleting Walkr (Facebook / Twitter / Weibo / Google) or register with an em...

I linked to an old account and now my new account data has been overwritten. How can I keep both?

Don't worry! Was the account you're looking for (your "new account") linked to any other social media accounts? If you're not sure...

If I change to a new device, will my Walkr game data still be saved?

If you had previously linked Walkr to a social media account (Facebook / Twitter / Weibo / Google) or used an email address to register, the...

Can I use the same Walkr account on two different devices?

You can use the same Walkr account on multiple devices, however when you log into your Walkr account on one device, you will automatically b...

Is it possible to use two different Walkr accounts on the same device?

You may use two different Walkr accounts on the same device. When doing so, game data (for example, number of steps) will only be recorded o...

If I reinstall Walkr will I be withdrawn from my epics?

Reinstalling Walkr will not withdraw you from epics! You simply have to log back into your account and you will be able to continue on the s...

Why is the region displayed in Walkr different from my actual location? How can I change it?

iOS and Android systems determine your location differently. Please follow the steps below according to the device you are currently using:＊...

I don't want to log in with a social media account. How can I save my account data?

Hi Captain! If you don't want to use a social media account to log in / link to Walkr, you can use your Email to register an account.Go to W...

Why should I log into Walkr's Fourdesire account system?

The Walkr app was created by Fourdesire. Once you set up an account in the Fourdesire system, the Walkr server will automatically back up al...