Can't log in, can't recover data (the pencil icon loads for a long time without logging in)

Don't worry, Mayor! Please try the following steps to log in:1. Avoid logging in between 10pm and 12am. The system is often busy during this...

After I log in, I realize I'm not in my own account! (or I've logged into a brand new account)

Hi Mayor! If you've linked your Fortune City account with a social media account, all of your data is safely stored within our system. Don't...

After logging in, some of my data is missing. ( ⚠️Please don't delete the app before resolving the issue! ⚠️)

Hi Mayor, if you notice a portion of your data has gone missing, please follow the steps below. However, if you realize you are logged into ...

When I try to log in a box pops up saying the data on my device doesn't match our system. What does this mean?

When you select a social media account (e.g., Facebook) to log in and a box pops up, saying " the data on my device doesn't match our s...

Is it possible to manually backup my data? How can I know whether my data is completely synchronized?

Sure!If you wish to reinstall Fortune City, before you delete the app you can follow the instructions below to make sure your data is comple...

How to login social media in Fortune City?

Login social media in Fortune city give you the power to back-up your data automatically, which means you don't need to worry about the da...

How to change my username/picture in Fortune City?

Your profile is from the social media that connects with your Fortune City account, so please change your profile on social media and it wi...

I have a new phone, how do I switch my Fortune City account from my old phone to new one?

If you logged in Fortune City with your social accounts (Twitter, Facebook, Weibo or Google) once, the system will automatically save your g...

I don't have any social media accounts. Is there any other way to log into Fortune City?

You can link your e-mail to your Fortune City account to log in. All of your account information can then be associated with this e-mail in ...

I've associated an e-mail with my Fortune City account, but what if I've forgotten or need to change my password?

Please go to Fortune City > Settings > Linked Account Settings and tap the Email Account Information button at the top. Then tap Passw...

How can I claim the reward?

Hello Mayor,Hooray, you've got the gift from Fortune City. Please follow the instructions below to claim your reward:1. Please go to Setting...

Will my data be synced if I switch device from Android system to iOS system?

Sure! If you logged in Fortune City with your social accounts (Twitter, Facebook, Weibo or Google) once, the system will automatically save ...

How do I reach you?

You may have some questions about Fortune City. Don't worry! We're always here! Please go to "Fortune City > Menu > Settings >...

Fortune City app doesn't work and shows "Installing..., Waiting..." after I installed or updated it from App Store.

If Fortune City app download or update for long time but it still shows "Installing..., Waiting...", and you can't do anything for...

I use Fortune City on my iPhone, and it crashes or won't load!

Please make sure that you have upgraded to the latest iOS version: Go to "iPhone > Settings > General > Software Update"...

I don't want to get the notifications from Fortune City.

If you don't want to get any notifications from Fortune City, please follow the following instructions:[ iOS ]Please go to "Settings ...

Could I login the same Fortune City account on two devices?

Yes, you could. But when you login your Fortune City account on the device that you're using now, it will be logged out on another device. A...