If you found that the account looks brand new and without history records after logging in Fourdesire Play, it might be that you’ve used a different social media account to log in and created a new account.
To retrieve the old account, you can try the following steps in all Fourdesire apps:
Delete the app-> redownload the app -> go through newcomer’s guide -> log in via another one of your social media account or a registered email.
If the old account cannot be retrieved, go to the Settings page in apps, select “FAQ -> Account . Game Data -> Contact us (top right corner)” to contact the customer service team.
If some of the data from your account is missing, take a look at My data is lost.