Hi Captain, how can we assist you?

Prologue: Becoming a Captain (1-10 Planets)

How do I explore the planets?

What are all the icons on the main screen?

What happens if I cancel the SPARKFUL Subscription?

I want to know about the free trial.

Do I have to have an account to start a trial or subscription?

Confirming my account backup status

Checking & copying my SPARKFUL ID

Changing my account name & avatar

Why didn't I receive the items I purchased?

I accidentally purchased items. How do I get a refund?

How can I avoid accidental purchases in the future?

My pedometer isn't working properly. (iOS only)

My pedometer isn't working properly (Android only)

I'm wearing my Apple Watch when I run, so why don't my steps show in Walkr?

What is the "Asteroid Belt"?

How to explore Asteroids?

Can I discover both Planets and Asteroids at the same time?

Is there a way to harvest all the planets at once?

How can I upgrade my Crop Bot to the Enhanced Crop-bot?

How can I upgrade Earth to level 7?

What are all the slots under the spaceships? (Energy, Food, Explore, Trip)

How can I see all the abilities of the different spaceships?

It takes so long to explore planets! How can I speed this up? (What is the Explore slot on the Spaceships page?)

What is "Super Pliot" in Bridge page?

How much energy can I get with the copilot? (How is it calculated?) / Will the extra energy generated with the booster be transferred to the copilot?

What's the Call function for?

How are rewards distributed at the end of an epic? If a fleet member contributes 0%, will they still get the reward?

How do I set the stamina recover time? (public and private fleets)

I've completed an epic. Why haven't I gotten the galaxy map? (Where's the galaxy map?)

What is a lab? / It's getting more difficult to upgrade planets when I have many of them.

There are 4 different roles in the lab: Captain, Vice-Captain, Member, and Rookie. What's the difference? What can the different roles do?

The Captain of the Lab hasn't logged in for a long time. What can we do? Can we transfer the role of Captain to another member?

How can I get Aliens? What are they for?

How can I use aliens in the app?

I've already invited aliens using the teleporter. Why don't I see them in the Alien Visitor Hall?

Why aren't there any ads available to watch?

I purchased the Ads Remover or SPARKFUL Subscription but the ads still exist

My App keeps crashing. What can I do?

My app on iPhone with iOS 18 or later is missing Chinese characters.