Please follow the steps below:
- Menu > Energy Log
- Look to see whether you have obtained 20,000 steps for that day. If you have, please continue to step 3. (Be sure that you check how many steps you have walked, not how much energy you have obtained!)
- Continue to the Factory page, then swipe until you see SS Doggii and see whether or not it has been unlocked.
- If it is still locked, please take a screenshot of your energy log showing 20,000 steps, then tap the Contact Us button on the top right corner of this page. Attach the screenshot and alert us that you have reached 20,000 steps but cannot unlock SS Doggii.