If your Walkr doesn’t record the steps, it could be some of the settings on the phone are preventing Walkr from running properly. Some adjustments would do a great help. Please follow the instructions based on the manufacturer of your device.

SAMSUNG

• First check the OS version of your Samsung phone. Go to mobile Settings → "Software information" → "Android version"

-- For OS version 5.0 or above --

1. Go to mobile Settings → Device maintenance → Battery → Choose "Unmonitored Apps"
2. Click "Add apps" (tap the "┊" button on top right) → Select Walkr → Click "Done" (top right)

-- For OS version lower than 5.0 --

1. Go to mobile Settings → Device maintenance → Battery → Battery usage → tap Three dots (or "More" on top right) → Optimize battery usage → select "Apps not optimized" and switch to "All apps" → Find “Walkr” and switch it OFF
2. Settings → Device Maintenance → Unmonitored Apps → Add apps → Select Walkr

HUAWEI

• First check the EMUI version of your Huawei phone. Go to mobile Settings → "About Phone" → check EMUI version

-- For EMUI version 3 --

1. Phone Manager → Settings (top right) → Protected Apps → find Walkr → turn it on
2. Phone Manager → Startup Manager → find Walkr → turn it on
3. Tap the overview button "" on your phone to open a list of recently used apps → find Walkr → press and swipe down → tap the "lock" button

-- For EMUI version 5 --

1. Phone Manager → Lock screen cleanup (swipe right to the second page) → Find Walkr → turn it off
2. Tap the overview button "" on your phone to open a list of recently used apps → find Walkr → press and swipe down Walkr → tap the "lock" button
3. Go to mobile Settings → Apps → Settings → Special Access → Ignore Battery Optimization → Find Walkr (click the dropdown arrow to see all apps) → Choose "Allow"

-- For EMUI version 8 --

1. Phone Manager → Launch → Find Walkr → tap it and change it to "Manage Manually", and turn on "Auto-launch", "Secondary launch" and "Run in background"
2. Tap the overview button "" on your phone to open a list of recently used apps → find Walkr → press and swipe down Walkr → tap the "lock" button
3. Go to mobile Settings → Apps & Notifications → Apps→ Settings → Special Access → Ignore battery optimization → Find Walkr (click the dropdown arrow to see all apps) → Choose "Allow"

XIAOMI

1. Go to mobile Settings → Battery & Performance → find "Battery Saver" → choose apps → find Walkr → choose "No Restrictions"
2. Go to mobile Settings → Permissions → Autostart → find Walkr → turn it on
3. Tap the Overview button to open a list of recently used apps → Find Walkr → press and swipe down → tap the "lock" button

PIXEL

-- For OS version lower than 9.0 --

• Settings → Battery → tap the three dots on the top right → Battery Optimization → tap the dropdown arrow and choose "All apps" → find Walkr → choose "Don’t Optimize"

-- For OS version 9.0 --

• Settings → Apps & Notifications → tap the dropdown arrow on the bottom → tap "Special App Access" → select "Battery Optimization" → tap the dropdown arrow and choose "All apps" → Find Walkr → Choose "Don’t Optimize"

SONY

• Settings → Battery → tap the three dots on the top right → Battery Optimization → Apps → find Walkr → select "Not Optimized"

OPPO

1. Go to mobile Settings → Battery → Energy Saver → find Walkr → turn off "Background Freeze" and "Abnormal Apps Optimization"
2. Phone Manager → Privacy Permissions → Startup Manager → find Walkr → turn it on

VIVO

1. iManager → App Manager →Autostart manager → find Walkr → turn on
2. iManager → Power Manager → Backstage Power → find Walkr → turn on

HTC

• Go to mobile Settings → Power → Battery Optimization → find Walkr → choose "Don’t Optimize"

ONEPLUS

• Go to mobile Settings → Battery → Battery Optimization → tap the dropdown arrow and choose "All Apps" → find Walkr → set it to "Don't Optimize"

LG

• Settings → Battery & Power Saving → Battery Saver → click "Restrict apps in background" → find Walkr → set it to "No Restrictions"

MOTOROLA

1. Go to mobile Settings → Battery → Stamina Mode → Find Walkr → Turn off "Stamina Mode" for Walkr
2. Go to mobile Settings → Battery → click the "⋮" button on the top right → Battery Optimization → tap the dropdown arrow and choose "All Apps" → find Walkr → set it to "Don't Optimize" → select "Done"

ZTE

• Go to mobile Settings → Battery → tap "⋮" on the top right → Battery Optimization → Switch "Not optimized" list to "All Apps" (by clicking the dropdown arrow) → find Walkr → Set it to "Don't Optimize" → Done

OTHER DEVICES AND SYSTEMS

• Go to mobile Settings and see if the following settings are available:

1. Battery & Battery Optimization (turn off battery optimization for Walkr)
2. Apps & Apps optimization (turn off battery optimization for Walkr)
3. Autostart settings (turn on auto start for Walkr)