iOS

Please make sure that you have updated to the latest iOS version. Go to iPhone > Settings > General > Software Update to check for updates.

You can also check that there is enough memory storage on your iPhone. Go to iPhone > Settings > General > Usage to check the iPhone's storage or delete some apps.

Additionally, please make sure that you have updated to the latest version. Go to the App Store and check if a new version has been released.

Rebooting your phone is also a good way to free up some memory storage!

If none of the above resolves the situation and the app continues to crash, please see below for how to contact customer service.

Android

Please confirm that you are using the latest version. Go to the Google Play store to check whether a later version has been released.

Contact Customer Service

If none of the above methods helps to resolve the crashing, please contact us. We will look into the situation right away!