My pedometer isn't working properly. (iOS only)

If you believe Walkr isn't accurately recording your steps, please consider the following:1. Check Walkr's Settings in the appWalkr > Men...

My pedometer isn't working properly (Android only)

If your Walkr doesn’t record the steps, it could be some of the settings on the phone are preventing Walkr from running properly. Some adjus...

I'm wearing my Apple Watch when I run, so why don't my steps show in Walkr?

Walkr can currently only track your steps via your iPhone, and cannot use Apple Watch to track steps.Therefore, if steps are tracked by your...

How can I get rid of the "Step Detecting" notification I keep seeing on the homepage? (Android 8.0 users only)

Android 8.0 requires all applications running in the background to inform users with a notification. So, whenever Walkr is running in the ba...

Does Walkr count my steps tracked using my smart bracelet (Fitbit, Xiaomi, etc.)?

Walkr tracks your walking steps only through your phone and does not sync with Apple Watches or other smart bracelets.If your steps are trac...

Will Walkr track my steps when I'm using other methods of transportation, for example on a bike, scooter, or car?

Walkr only counts when you're walking or running. If you are using other methods of transportation like scooters and cars, this will not be ...

How is my energy production calculated?

Energy generation capabilities depend on the average amount of energy you've produced from walking over the last 7 days. (Note: This doesn't...

What's the "booster"?

The booster function lets you earn double the energy created from your steps!For example: You log 1,000 steps with the booster on. You can t...

What are the achievements that require reaching XX consecutive days' targets (Monthly Champion / Seasonal Champion / Yearly Defender)?

The Good Habits / Good Health / Perseverance / Monthly Champion / Seasonal Champion / Yearly Defender challenges all require you to walk 10,...