My pedometer isn't working properly. (iOS only)

If you believe Walkr isn't accurately recording your steps, please consider the following:1. Check Walkr's Settings in the appWalkr > Men...

My pedometer isn't working properly (Android only)

If your Walkr doesn’t record the steps, it could be some of the settings on the phone are preventing Walkr from running properly. Some adjus...

I'm wearing my Apple Watch when I run, so why don't my steps show in Walkr?

Walkr can currently only track your steps via your iPhone, and cannot use Apple Watch to track steps. Therefore, if steps are tracked by you...

Does Walkr count my steps tracked using my smart bracelet (Fitbit, Xaiomi, etc.)?

Walkr tracks your walking steps only through your phone and does not sync with Apple Watches or other smart bracelets. If your steps are tra...

What's the "syncing with Health" notification that appears on the energy log page? (iPhones only)

In order to make the energy log for iPhone users is as accurate as possible, every once in a while Walkr will sync with the number of steps ...

How can I get rid of the "Step Detecting" notification I keep seeing on the homepage? (Android 8.0 users only)

Android 8.0 requires all applications running in the background to inform users with a notification. So, whenever Walkr is running in the ba...

Will Walkr track my steps when I'm using other methods of transportation, for example on a bike, scooter, or car?

Walkr only counts when you're walking or running. If you are using other methods of transportation like scooters and cars, this will not be ...

Will Walkr secretly share my location with others?

Because iPhone5 and earlier models do not have m7 chips, enabling "location services" allows Walkr to remain in the system backgro...

What's the "booster"?

Booster function:The booster function lets you earn double the energy created from your steps!For example: You log 1,000 steps with the boos...

What is the "You have generated xxx + xx energy today" that I see in the energy log?

When you first open the energy log page you will see a display with "You have achieved xxx steps today". After tapping the center ...

Why can't I use the Booster System?

The booster system is limited to players who have already successfully explored 10 planets. Keep at it! Pretty soon you'll have 10 planets a...

What does it mean when the Booster System is "cooling off"?

The booster system can only be used for 2 hours at a time! After 2 hours are up, you'll see the booster system "cooling off" and w...

How can I tell how much energy is being added by the Booster System?

Please check the following image. The different colors in the booster system's graph represent the different multiples of energy you've gene...