I purchased the Ad Eraser or Chief Financial Officer but the ads still exist

First, please note that purchasing Ad Eraser or subscribing the Chief Financial Officer will remove ads in the following sections of the app...

Will my new theme ever expire?

Don't worry! Any themes you buy can be used for as long as you like. There is no expiration for purchased themes!

My friends' cities look so cool! I want to buy the themes they're using, too!

No problem! Whenever you visit a friend's city you'll be able to tap the Current Theme button in the upper left corner to see a description ...

Why didn't I receive the items I purchased?

Don't worry! We're here to help! Let's take a look and see what could have happened here. Review the information below based on your device'...

I accidentally purchased items. How do I get a refund?

Please follow the steps below according to your device's operating system.iOSBecause iOS processes refunds through an automated system, plea...

How can I avoid accidental purchases in the future?

Accidents can happen, and we understand that with the rise of facial recognition and automatic payment processing on mobile devices, you mig...